FAQs

  • winbank web banking
  • winbank mobile app

New winbank Homepage

1) What does new winbank offer me?

​Besides performing your transactions easily and quickly, new winbank offers you useful tools that will help you improve your financial planning.

Specifically, new winbank assists you:

  • To better realize your monthly expenses
  • To set and monitor your expenses budget and saving goals
2) What do I view at the Homepage?

On the winbank homepage, you can view:

  • At the section "At a glance"

You can view the balance of all your banking products, the yellow loyalty points that you have collected and your Tax Deduction Expenses.

  • At the section "My Transactions"

    You can view all your recent transactions from all the cards and debit accounts of which you are beneficiary.

Each transaction is automatically is assigned at a category (e.g. Home) and a sub-category (e.g. Supermarket) according to its type.
 

  • At the Section "My Expenses".

    You can view your expenses for the current month, by category. In addition, you can activate spending goals, in order to set a spending limit per expense category, that you would like not to exceed in the current month.

     
  • At the Section "My Saving Goals".

You can create your own saving goals and to monitor the progress of your saving effort.

Section “My Transactions”

1) Next to each of my transactions I can see an icon. What does it mean?

In order to gain more information for your transactions, all transactions are automatically allocated to a category and a sub-category.

The transaction icon indicates the category the transaction was allocated. Clicking on the transaction, you can view the transaction's subcategory. For instance, transactions performed at a supermarket are assigned at the category "Home" and at the subcategory "Supermarket".

2) Which are the categories transactions are allocated?

​The categories transactions are allocated are the following:

Cash: withdrawals, transfers, remittances, cheques and charity.

Health: Medical expenditure, Pharmacies and health services.

Home: Equipment, supermarket, rent and mortgage.

Recreation: Entertainment, sports, restaurants, travel, hobbies, subscriptions and day to day.

Obligations: Loan payment, taxes, bank fees, education, insurance and services.

Shopping: Clothing, electronics, accessories and audiovisual.

Transport: Tickets fuel, parking, commuting, rentals and car service.

Reallocation: Transactions that do not affect your expenses, such as e.g. transfers between your accounts.

Income: Any credit in your deposit account that is not related to reallocation category.

Business: Transactions through your business accounts and cards.

Uncategorized: At this category are allocated transactions that cannot be categorized into any of the above categories.

3) I do not agree with the category in which one of my transactions is allocated. Can I change it?

Yes, you can change it by selecting "Change Category". You can even create a rule, in order for all transactions with the same description to be allocated into the category you wish.

You can even create new sub-categories, by selecting "Create New".

4) I carried out a transaction of €90 at the supermarket. But only the amount of €40 is related to home equipment. Can I split the transaction into two sub-categories, if I want to?

​Yes, you can split it into up to three sub-categories, by clicking on the transaction and selecting "Split Transaction".

5) I view transactions carried out by my parents, since I am a co-beneficiary at their account. What can I do in order to not view them?

You can select from the Financial Management's Products Setting, which accounts will participate in the section "My Transactions" and "My Expenses".

6) I am self-employed. Will I be able to view my professional account transactions as well?

​Of course, you will view them. All transactions carried out through professional accounts will automatically allocated at the category "Professional".

Section “My expenses”

1) What do I view at this section?

At a glance, you can view all the expenses you have carried out within the current month, by category. In this way, you know, at any time, your expenses by category.

2) Can I view my expenses at the previous months?

​Yes, you can view your monthly expenses for the previous year, by selecting "Historical Expenses".

3) What are the “Spending Goals”?

​Spending Goals help you to better control your expenses. You can set for every expenses category, the amount you do not wish to exceed within the month.

4) I clicked on “Spending Goals” and some amounts appeared. How they were calculated?

​For your convenience, the proposed amounts at the Spending Goals are based on the expenses you carried out in the last 12 months, using your debit accounts and cards.

5) Can I set my own Spending Goals?

​Of course you can set your own spending goals. Select the expenses category you are interested in and then by clicking edit (pencil), you can set the spending goals amount you wish for every sub-category.

6) Almost all of my expenses are allocated in the “Cash” category. How can I change this?

You can modify every transaction allocated in "cash" category and change its allocation according to the nature of the expense.

In order for your transactions to be automatically categorized, you can use Piraeus Bank debit/prepaid/credit cards for your purchases and pay your bills at winbank.

7) At my expenses, transactions carried out by my parents are also taken into account, since I am a co-beneficiary at their account. What can I do?

You can select from the Financial Management's Products Setting (Gear icon), which accounts will participate in the section "My Transactions" and "My Expenses".

Section “My Saving Goals”

1) What can I do in this section?

You can create your own saving goals. Namely, to set a saving goal for what you wish to save, such as a trip or your next car service.

By monitoring your saving effort often, it is much more likely to stay "loyal" to your goal!

2) How can I save for my goals?

You connect each goal with a different savings account, which is recommended to be used only for saving. For your convenience, the account that is connected with a goal, is automatically named with the saving goal's name.

In addition, you can save at the account connected with your goal, in any way that suits you: through a standing order, through extraordinary payment or through pay & save service. 

3) Can I modify or delete my goals?

​Yes, you can. By clicking on the three vertical dots, on the goals section, you can edit or delete a goal. Of course, if you delete your goal, the amount remains in your savings account.

4) What will happen if I do not save any amount at all during a month, whereas at another month I save more than I have planned?

​If you do not saved during a month, your goal progress will remain stable. On the contrary, if during a month you save more, this will be depicted at your goal's progress.

5) Is the amount I have saved for a goal “reserved” in any way?

​Of course not. The amount is available for you to manage as you wish.  If you withdrawal it will depicted in the goal's progress.

6) Can I connect a goal with a savings account, in which I already available balance?

Yes, you can. In that case, your current savings account balance will appear in the field "Initial Goal Amount".

Note: If the balance at your savings account contains an amount which:

  • you have already saved for the specific goal, then as goal amount, you will set the real goal amount.
  • you keep for another purpose, then you will have to add to the goal amount your current savings account balance.

Access

1) What do I need to do to have access at winbank?

Sign up for free & online for winbank web banking service by clicking here and follow the steps one by one. The process is simple and it takes only a few minutes.
Prerequisite for registering to winbank web banking is to remember the PIN of your debit card that you will register and have in your possession the mobile phone that you have registered with the Bank. There is no cost for online registration. You may also sign up using the winbank mobile app (New), (Google Play/ App Store).

Alternatively, you can register to winbank web banking if you visit any Piraeus Bank branch and request for winbank codes. The cost of the registration is 5 €. 

2) I have forgotten my Username. How can I retrieve it?

​If you forgot your Username, from the login page of winbank select > Forgot Username?.​ After completing the following step, you will receive your Username via SMS at your extraPIN mobile phone number.

Alternatively, call at 18 28 38* (from Greece) or at +30 210 32 88000* (from abroad) to restore your access.

3) I have forgotten my password. How can I reissue a password online?

In order to reissues a password online, please follow the next steps:

  • Select “Forgot/blocked Password?”​
  • Select "I forgot my password- Reissue password"
  • Fill in the information requested (debit card number, username and extraPIN phone number)

After successful completion of the information, you will receive a phone call from Piraeus Bank. The process is completed after filling in correctly your debit card PIN and receiving a temporary password via SMS on your extraPIN phone.

If no login has been made within 72 hours of receiving the temporary PIN, it is no longer valid and you should contact the Bank at +30 210 3288000 or visit a Piraeus Bank branch.

4) I have blocked my password, but I remember it. How can I restore online my access to winbank web banking?

After 3 unsuccessful attempts to login to the winbank web banking, your access is disabled and a pop- up window emerges. Select “Forgot/blocked Password?”​ and then "I have blocked my password, but I remember it" and fill in the requested information:

  • Debit card number
  • Username
  • extraPIN phone

After that you fill in the extraPIN code and you will immediately get access to the service again.

5) While trying to change my Password the message “Please check your credentials” appears. What did I do wrong?

In any case you try to change your Password the new Password must comply with the following rules:

 It should not be the same as the Username

  • It should consist of at least 6 characters, including at least one letter and one number
  • It is not allowed to use a sequence of same characters (e.g. b22222222)
  • It is not allowed to use characters in a logical sequence (e.g. 123456)
  • It is not allowed to use the symbols ">" , "<","|", "&".

Attention! Password is case sensitive, which means that capital letters are considered to be different from lowercase letters and that Greek letters are different from Latin letters. For example, Password klomn3 is different to KLOMN3 and Password abkem4 is different to αβκεμ4.

6) I do not receive an SMS extraPIN. What may be the problem?

Initially check the following:

  • You have sufficient mobile coverage
  • You have enabled Roaming– in case you are abroad
  • You have sufficient Message Storage (for older mobile phones)
  • You have sufficient Memory (for smartphones. In order to resolve this issue just close few back-ground applications).

Then you can try the following:

  • Reboot your mobile.
  • You get more general messages and all you do not receive is extraPIN?  Make a 2nd attempt to get an extraPIN
  • Contact your service provider if the problem arises from it

You should clarify with the mobile operator whether there is any limitation on the extra pins for mobile phones, which are the following:

  1. 6942054789
  2. 8000800088

If you still do not receive an extraPIN, call the Piraeus Bank Call Center at 18 28 38 (from Greece) or at +30 210 32 88000 (from abroad).

7) How can I modify, through winbank web banking, the mobile number in which I receive the extraPIN?

You can modify the mobile phone number where you receive the extraPIN as long as you are registered at winbank phone banking. If you are not registered to winbank phone banking, you can do so by calling at 18 28 38 (from Greece) or at +210 32 88 000* (from abroad).

Follow these steps:

1. Log in to winbank web banking
2. At the upper left section of the screen click on your name and, from the drop down list, select Security Settings

Main Functionality

1) Can I use winbank web banking from my tablet or mobile phone?
​winbank is responsive, which means that it automatically adapts to the customer's screen size (PC, tablet, smartphone). 
2) Minimum technical requirements for the use of winbank web banking

Desktop & laptop

winbank is supported by the latest version of the following browsers:

• Google Chrome

• Mozilla Firefox

• Internet Explorer

• Safari

• Opera

• Edge

For old operating systems (such as Windows XP, Mac OS10.5), the latest version of any of the above mentioned browsers, other than Internet Explorer or Safari, is recommended.

Tablet & smartphone

The latest operating system version for the preinstalled browsers of your device is supported.

The least recommended versions for preloaded browsers:

• iPhone/iPad: iOS 6

• Windows phones & tablets: 8.1 with IE11

• Devices with Android: 4.4

For optimal navigation experience, we recommend using the latest version of Chrome & Firefox browsers.

3) What information do I see at the horizontal menu of winbank?

​The new user-friendly winbank menu It has been divided in to two sections:

• On the upper section of the screen there is a Menu for quick access to helpful functionality
• Exactly underneath it, there is the Main Menu where you may access the basic functionality of winbank

The upper Menu consists of the following categories:

On the left part you can see your name, last name and username. You can manage your profile at winbank using the dropdown list (messages, security codes etc.)
• Favorites: for quick access to the most useful, to you, pages of winbank web banking
• Tools: useful information (e.g. ATM locator, IBAN calculator, exchange rates, performance calculator etc.)
 Help: access to information that can solve your questions
 Search: easier and faster way of finding transactions and services
 English: select language
 Exit: logout from winbank
 
The Main Menu consists of the following basic categories:

• DEPOSITS: Provides you access to your deposits (bank accounts and time deposits) so that you can monitor the transactions, ask for relevant services (open new account, account statements via e-mail etc.) and open a Do It Yourself Time Deposit.
• CARDS: Provides you access to your cards (debit, credit and prepaid), in order to monitor the transactions, to activate e-statements and place orders related to your cards.
• LOANS & FINANCING: Provides you access to information concerning your loans and related transactions
• INVESTMENTS: Provides you access to the Stock Markets (Greece and abroad), your investment portfolio as well as other investments that you may have at Piraeus Bank (e.g. mutual funds). You may also participate in Initial Public Offerings (IPO).
• OTHER PRODUCTS: Lets you view other products that are not included in the previous sections (insurance products, safe boxes etc).
• TRANSFERS: Lets you transfer money to Piraeus Bank or to other Bank accounts as well as monitor the progress of your orders
• PAYMENTS: Lets you pay your Public Sector debts, bills, Piraeus Bank or other Bank credit card payments and Direct Debit mandates as well as monitor the progress of your orders.
• PURCHASES & APPLICATIONS: you may apply and purchase products and services via winbank web banking such as e-loan by winbank, Pay & Save, alerts, prepaid cards, e-Administrative fees etc.)

 

4) What is My Favorites?

​By selecting My Favorites you save time by having quick access to the pages you use more often, provided you have set them as "favorites".
When you see a star next to a product or transaction, you just need to click on it and it will automatically create a "favorite".

By selecting "My Favorites" -> Manage, you can change the order or deleting your favorites.

5) How can I change the order of the options at My Favorites?

​By selecting My Favorites, you may see and manage your favorites. You may change the order of your favorites, simply by dragging the selected favorite item and dropping it to a new place. Thus, the rest of the favorites are placed one-step lower than where they used to be. 

You may also delete a favorite, simply by clicking on the yellow star. After clicking on it, it stops being yellow and the selected page is removed from your list of favorites. You can delete a favorite from your favorites page or from another point at winbank web banking where the page appears.

Accounts

1) How can I see an account first on the list of my accounts?

By setting an account as Favorite, (Deposits-> My accounts) the selected account appears first on your list of accounts.
In order to set an account as "Favorite" please select the star next to its name.

2) How can I see if a transaction (deposit or debit) has been made to one of my accounts?

In order to be informed through winbank web banking about the deposits and debits on your bank accounts, please take the following steps:

1. Select DEPOSITS -> My Accounts

2. Select the account you wish to see by clicking on the arrow located at the right side. You will be transferred to the "Account Transactions" screen.
3. In the Filters section select the appropriate search options to find the transactions you wish to view. The default selection is transactions for the Current Month but you can search for transactions for the last 13 months.

You may print the account transactions or download them by clicking on the right buttons at the bottom of the screen

3) How can I send the IBAN number of my account via SMS or email?

You can send the IBAN of your account by SMS or email by selecting the icon next to the IBAN number of your account. Then the following screen opens and after you fill in the data, you select "Send".

4) Can I open a deposit at winbank?

You can open online the deposit account you need for your everyday banking transactions or for your savings, in just a few minutes from the menu PURCHASES & APPLICATIONS -> Account Opening.​

5) Can I open a time deposit at winbank?

From the menu DEPOSITS -> TIME DEPOSITS -> Do It Yourself Time Deposit Opening, you can customize your Time Deposit the way that suits you best. Apart from capital amount and duration, you can choose from a wide variety of interest payment options and decide to add options such as free of charge early withdrawal and capital modification. You can even choose to earn extra points in selected partners.

You will be the sole beneficiary in the time deposit you are about to open. You have the option to add more beneficiaries in any Piraeus Bank branch.

Cards

1) How can I change my available debit card daily limit?

​From the menu CARDS -> DEBIT -> My debit cards you see your debit cards. Then from the related services at the right side of the screen, you select "Card Limits Modification". 

2) Can I temporary block the usage of my card?

If you wish to temporary block the usage of your card, you can easily do in just a few steps with the new "Τemporary Block of Card Usage / Unblock of Card Usage" functionality that is now provided through winbank web/phone/mobile banking.
Firstly, from the menu Cards you select your card. Then from the related services at the right side of the screen you select "Τemporary Block of Card Usage / Unblock of Card Usage".

The new functionality applies to all debit, credit or prepaid reloadable cards except winbank WEBUY.

3) Which transactions are not possible as long as my card is in status inactive?

As long as your card is in status 'inactive', transactions that require approval from Piraeus Bank, standing orders and card renewals are not possible.

Transfers - Remittances

1) How can I transfer money to an account?

If you want to transfer money among your accounts, you select from the menu TRANSFERS -> MONEY TRANSFERS -> Transfer Between my Accounts and after completing the relevant fields (account numbers from/to, amount, execution time), click "Submit".

If you want to transfer money at third party, you select from the menu TRANSFERS -> MONEY TRANSFERS -> Third Party Transfer and after completing the relevant fields (account numbers from/to, amount, execution time), click "Submit".

2) How can I send a remittance using winbank web banking?

To send a remittance through winbank, please take the following steps:
• Log in to your winbank web banking
• Choose TRANSFERS > Transfer to other Banks/ Remittance
• Enter the extraPIN sent to your mobile phone. Alternatively, you can use the extraPIN generator you get from Piraeus Bank
• Fill in all the fields and select “Next”
Confirm the details of payment and select “Next”. Complete your submission in the next step.

TIP! If you execute frequent remittances to the same recipients, you can use Aliases for their payment details e.g. name, IBAN and BIC. In this way you can speed up the entry of new, similar remittances.

3) When is the amount of the remittance credited to the beneficiary's account?

You have the ability to select when your payment order want to be executed; with "high priority", with "normal priority" or on a future date "On".

• If you select High priority, your account will be debited immediately and your order will be sent with same day value date. The option of same day value is available when your payment order is submitted in EUR, USD or GBP currency. Payment orders up to €12.500 are sent through IRIS Online payments service as long as the currency is EUR and the beneficiary's bank participates in the service.
• If you select Normal priority, your account will be debited immediately and your order will be executed with value date of one business day for EURO payments (D+1) and two business days for payments in other currencies (D+2).
• If you select a future date "On", your account will be debited on the selected business date and your order will be executed with value date of one business day value date for EURO payments (D+1) and two business days for payments in other currencies (D+2).

Cut-off time: The debit of your account and the execution of your payment order depends on the time your order is submitted. If you submit your order on a business day from 08:00 to 16:00, it will be processed according to what is applied for each execution type (Immediately – Low priority – On), otherwise it will be processed the next business day.

In any case the credit amount to the beneficiary's account depends on the receiving bank.

4) How can I request cancellation or modification of a remittance after the execution date through winbank web banking?

You can request the cancellation or modification of a remittance through winbank even after the execution date.
You can submit your request for cancellation or modification as follows:

1. Select the Remittance Management screen which is available on TRANSFERS> Outgoing menu
2. Through this screen find the outgoing remittance that you want to cancel or modify 
3. Select the remittance via the button to the left and then press "Request for Cancellation" or "Request for Modification".

5) How do I send mass payments (remittances and transfers) to my suppliers and/or my employees in Greece and abroad through winbank web banking?

For those of you who manage a significant volume of payments in Greece and abroad, Piraeus bank offers the e-PPS mass payments service (automatic extraction of a specially formatted file based on the functional specifications provided by the Bank) and the e-PPS SEPA mass payments service (file creation through an application offered to you free of charge by the Bank) in order to achieve complete automation of your transactions.

The file can include repetitive or several individual payments to accounts held within Piraeus Bank and to accounts held to third Banks.

When the file is created, you can send it to the Bank through winbank as follows:

1. Select the e-PPS Credit Transfers screen which is available on PIRAEUS CASH menu
2. Choose the file using the button "Select File" and then press the button "Next"
3.  Select the button "Submit" in order to complete the downloading
Should the file is accepted by the bank; all your payments are executed automatically.

Should the file is accepted by the bank; all your payments are executed automatically.

For more information regarding the e-PPS payment service and your accession process, you may contact your nearest Piraeus Bank branch or you may call 18 28 38 or 210 328800.

6) What is the winbank Instant Cash service?

The winbank Instant Cash service enables you to withdraw or send money immediately and securely to the recipient you wish, any time you wish without using a card, from any ATM of Piraeus Bank. The recipient does not have to be customer of Piraeus Bank or any other bank and the withdrawal is conducted by using a code.

In order to send cash you should keep an account at Piraeus Bank and issue the order of Instant Cash.
You can send Instant Cash through one of the following channels:

  • via winbank web banking
  • via winbank Phone Banking
  • via winbank mobile app
  • via ATM using your debit card

For more information visit: https://www.piraeusbank.gr/en/idiwtes/trapezikes-ypiresies/e-banking/dimofileis-ilektronikes-trapezikes-synallages/lefta-sto-lepto

7) How can I give an instant cash order from winbank?

From the menu TRANSFERS > Instant Cash > Send Instant Cash, in order to give an Instant Cash order, you have to select:

  • the amount you wish to send
  • the Piraeus Bank account you wish to charge with the amount sent
  • the time interval within which the cash withdrawal has to take place

In order to withdraw the money the receiver has to know:

  • the Withdrawal Code
  • the Cash Amount sent


The amount that you set is not blocked in your account. Your account gets charged after the amount has been withdrawn, as long as there is available balance. 

Tax Deduction Expenses

1) How can I find out what is the amount of Tax Deduction Expenses that build my tax-free?

From the Home screen, at the right side, you can see at a glance the amount of Tax Deduction Expenses that build your tax-free. If you select the right arrow, you will see a new screen with your expenses analysis to date, but also a Tax Deduction Calculator from where you can see the percentage of expenses you have covered.

2) How can I see my expenses for the previous years?

​From the Home screen, at the right side, you can see at a glance the amount of Tax Deduction Expenses that build your tax-free. If you select the right arrow, you will see a new screen with your Expenses History.


 

From the field Reference Year you see youe expenses for the past years.

Payments

1) What payments can I make at winbank?

You can make a Piraeus Bank Credit Card Payment and Other Bank Credit Card Payment as well as a plethora of other payments (over 800) which you can find from the menu PAYMENTS-> By Category or Alphabetically or Popular.

2) What is a Payment Sample?

In order to help you complete the necessary fields for every Payment, we have created Payment Samples
Choose the Payment you wish and then press the Payment Sample in order to see more information.
For payments that have many payment samples, choose the one that you wish from the drop down menu.

Follow the payment sample instructions in order to complete all necessary fields safely and quickly.

3) Can I recreate a past transaction?

For your convenience, you have the option to make a past payment or transfer without having to fill in the details again if you select the field “Recreate”.

From the menu TRANSFERS -> HISTORY AND TRANSFER MANAGEMENT  -> Payments / Transfers Management  you see the list of payments and transfers you have made at winbank. After selecting the transaction, you are interested in by the arrow on the right, a new transaction details screen appears, and then by clicking the “Recreate” button you can remake the transaction.

4) What are the packages exofLISI;

Organize your bill payments with a Payments Package "exofLISI" and save time and money!

With an annual cost starting from only €6, you are able to pay, for one year, all your household bills in Energy, Water, Telephony and Insurance at no cost.

Choose the Payments Package that suits your needs and be informed about the pricing policy.  Learn more

5) How do I get the exofLISI package?

From the menu, you select PURCHASES & APPLICATIONS -> Bill Payments Package exofLISI. Then select "NEW PACKAGE" and in the screen that appears, fill in the relevant fields (account, package selection, email, how to send notifications).

6) How can I make a direct debit?

Pay your bills by direct debit in order to save time and avoid trouble!

The procedure is very simple:

From the menu Payments, click "New Direct Debit" and select from the list the Organization (Energy, Water Supply, Telecommunications, Insurance, etc.) for which you wish to activate a direct debit.

winbank services

1) What does the winbank alerts service offer and how can I register for it?

winbank alerts offer notifications via SMS and e-mail about:

• account transactions
• card transactions (credit, debit, prepaid)
• payment and stock market orders

Through your subscription to one of the available alerts packages.

The registration to the service can be made immediately and easily through winbank web banking by selecting SERVICES -> winbank alerts. You may also register for winbank alerts at a Piraeus Bank Branch.

Click here for further information about the service.

2) Which are the alerts packages I can choose from?

Every winbank alerts package is different in regard to:

• the ways of notification (e-mail & SMS)
• duration
• the events that will trigger the alerts (e.g. account debits or credits, card transactions, daily portfolio valuation etc)

So that you can choose the one that meets your needs.

Click here for further information about the available packages.

3) Can I choose not to receive winbank alerts in the evening?

You may adjust the parameters of your package according to your preferences. Specifically, you may alter the language of notifications, the means of notification (e-mail or/and mobile phone number) and set silence periods, during which you will not be receiving alerts.

4) What is the e- statements service and how can I register to it through winbank web banking?

By e-statement service, you are able to view, in electronic format only, the statements of your products (bank accounts, cards and / or loans) and receive a free e-mail notification on their issuance at the e-mail address you have chosen. 

In order to register to the e-statement service through winbank web banking select from the menu PURCHASES & APPLICATIONS ->e-statement.

Loans

1) Can I get a loan through winbank?

From the menu, you select PURCHASES & APPLICATIONS ->e-loan. E-loan by winbank is an innovative consumer loan, which is available online through winbank web banking. Νo visit to Bank's branches is required in order to fulfill your application. The only thing you should do is following 3 easy steps, via winbank web banking, submit your application for your loan any time and the approved amount will be disbursed immediately.

  • Loan amount: From €500, to €15.000.
  • Interest rate: Variable nominal rate currently 10,95%
  • Loan term: From 6 up to 84 months
  • Loan approval fees : €200
  • 20.000 yellows with the disbursement of the loan (This award is for the Members of yellow Rewards Program)

Throughout the process, you will be fully informed via sms to your mobile as well as with winbank notifications. 

Yellow

1) How can I sign up for the yellow award scheme?

From the menu, you select PURCHASES & APPLICATIONS -> yellow Program and fill in the fields of the new screen.

2) How can I check how many reward points I have collected?

From the Home screen, at the right side, you can see at a glance how many reward points you have collected. If you select the right arrow, you will see a new screen where you can see where you can redeem your reward points, Transactions History and yellows to expire.

 

Access

1) How do I install the app?

Download the app from stores (App Store or Google Play) depending on your device's operating system. Then search for "winbank mobile new" and then Acquire (iOS) or Install (Android).

2) How can I learn the basic features of the app?

At: https://www.winbank.gr/mobile/  you can watch educational videos (greek only) that will help you understand what you can do through the winbank mobile app.

3) Can I register for winbank through winbank mobile app?

You may sign up using the winbank mobile app (Google Play/ App Store). Prerequisite for registering to winbank web banking is to remember the PIN of your debit card that you will register and have in your possession the mobile phone that you have registered with the Bank. There is no cost for online registration. 

4) How do I make my first entrance at the application?

At first login, type username & password. In case you enter winbank for the first time you will be asked to change your initial codes. Then you set quick login in order to have fast and secure access to the application. If you do not activate the fingerprint you will be asked to set a 4-digit PIN. You have the option to enable application's notifications so you can automatically receive the extra PIN when required and you validate your transactions by quick login. This saves you time while maintaining a high level of security.

Navigation

1) How do I see all transactions?

winbank Transactions: From the search icon on the top right , you see winbank transactions and you can choose from the filters the time period you want and the type of transaction. Account Transactions: From the Account screen, select 'Info', and then the next screen shows the last transactions. Card Transactions: From the card screen, select "Info" and then on the next screen from the search icon on the top right you can choose the time period you want to see.

2) How do I see all my funds?

First you select the 3-line menu icon at the top left. Then, swipe by touching the dash at the center of the screen and you will see your total funds by product category.

3) How do I see products and accounts?

You are in the app's home screen. You see one of your accounts. Swipe up or down to change the product category and see one of the category products you find at a time. With a swipe on the left or right, you see the other products of the category you have chosen.

4) How do I change language?

To specify which language you will see in the application, select the 3-line horizontal icon and the icon of Settings at the top left. Then choose Switch to English if you want to set the English language.

5) How can I define which products I will see?

To define which products you will see in the application, select the 3 horizontal line icon and then the icon of Settings at the top left. Choose Product view customization and Deposits to specify which accounts you want to appear in the app. Correspondingly, the Cards option defines which cards will appear. To select the order of your products, touch the 3 lines to the right of each product and drag the selection up or down respectively.

Accounts

1) How can I change the alias of my account?

If you want to change your account alias, you first select the account to which you want the change to be made and then select View, Details and Account information. Finally, select the edit icon next to the Alias field, and then type the new name.

2) How can I send my IBAN account?

In order to send the IBAN of your account, you first select the account you want and then select View and Details. Finally, select the arrow icon next to the IBAN account and then you see your choices for sharing the content (SMS, Gmail, Viber, messenger, etc.).

3) How can I find a transaction that has charged my account?

First, you choose the account you want and then select View. All your transactions will be displayed in chronological order. By scrolling or selecting the search icon (top right) you see your transactions on earlier dates.

4) How can I send account transactions by email?

In order to receive your account transactions by email, you first select the account you want and then View and Details. From the new screen, select Send transactions by email and fill in the "Period" field with the time you are interested and "File Format" with the file type you want (.txt, .csv, .html). Then you select a password for the file you receive via email, which is sent locked for security reasons.

Transfers - Remittances

1) How do I make a transfer?

If you want to transfer funds among your Piraeus Bank accounts, select "Transact" and then "To my account". If you want to transfer, funds to a third party Piraeus Bank account or of another Bank account select "Transact" and then "To other accounts".

2) .How do I save an account, which I frequently use for transfers?

When you make a transfer "To other accounts" you can add the transfer account at the alias list so you do not have to retype the IBAN again.

3) How can I send money instantly?
Now with IRIS 24/7 Payment you can send money in a few minutes to anyone who has registered to the service only with their beneficiary mobile number or VAT number. In the 'deposits' category, select the account you want to charge, select "Transact" and "IRIS 24/7 Payment". Enter the beneficiary alias (mobile phone or VAT), the transfer amount and "Submit". Also you have the option to add your account to the alias list before completing the transaction, so you can repeat it even faster in the future.
4) How can I activate IRIS 24/7 Payment?
In order to activate IRIS 24/7 Payment from the application, select at the top left the menu with the 3 horizontal lines  and then the Settings icon. Then you select IRIS 24/7 Payment and follow the activation steps where you define your mobile phone and the credit account you want.
5) What is the winbank Instant Cash service?

The winbank Instant Cash service enables you to withdraw or send money immediately and securely to the recipient you wish, any time you wish without using a card, from any ATM of Piraeus Bank. The recipient does not have to be customer of Piraeus Bank or any other bank.

In order to send cash you should keep an account at Piraeus Bank and issue the order of Instant Cash.
You can send Instant Cash through one of the following channels:

  • via winbank web banking
  • via winbank Phone Banking
  • via winbank mobile app new
  • via ATM using your debit card

For more information visit: https://www.piraeusbank.gr/en/idiwtes/trapezikes-ypiresies/e-banking/dimofileis-ilektronikes-trapezikes-synallages/lefta-sto-lepto

6) How can I issue an instant cash code through the application?

First, you choose the account you want to execute the transaction and select "Transact". Then select 'Send instant cash', enter the amount of the transaction and 'Submit'.

Payments

1) What payments can I make through the application?

You can pay your credit cards and make payments related to Insurance, Public-Municipalities-Insurance Funds, Commercial Enterprises (eg Avin), Energy (eg DEH, Natural Gas), Service Provisions (eg. Betshop), Telecommunications (eg Mobile Airtime Top Up), e-PASS and Water Supply.

2) How do I make a bill payment?

From the account, you want to pay you choose "Transact" and "Pay bill", choose the bill you want to pay, enter the payment code, the name of the bill owner, the amount of the payment and choose whether the account will be paid immediately or on a specific date. You also have the option to add the account payment to the alias list in order to have the data pre-filled for a future payment.

3) How can I pay my Piraeus Bank Card?
Firstly, you select your card and then you choose "Transact" and 'Pay my credit card'. Once you have selected your account and the card you want to pay, enter the amount, select the transaction execution date, and click the Next button. If you want to execute payment, click Finish or Edit if you want to modify any of the fields you've filled in.
4) How can I pay my other Bank’s Card?

Firstly, you select your account and then select "Transact" and 'To other cards'. Once you have selected the account and typed the card number you want to pay, fill in the amount, select the date of the transaction and click the Next button. If you want to execute payment, click Finish or Edit if you want to modify any of the fields you have filled in.

Cards

1) How can I load my prepaid card?

Firstly, you choose your prepaid card and then select "Transact" and "Load". After choosing your account and your prepaid card, type the amount you want and select Finish or Edit if you want to modify any of the fields you've filled in.

2) How can I unload my prepaid card?

Firstly, you choose your prepaid card and then select "Transact" and "Unload".

Tax deduction expenses

1) How do I see my tax deduction expenses?

You can be informed about your tax deduction expenses by selecting the menu icon  with the 3 horizontal lines at the top left. In addition, detailed information and a calculator is provided based on your annual income.

2) How do I see my tax deduction expenses for the previous years?

You can be informed about your tax deduction expenses by selecting the menu icon  with the 3 horizontal lines at the top left.

In order to see your expenses for previous years, select the arrow next to the year and at the new screen you can choose the year you are interested in.

Yellow

1) How can I check how many yellows of the rewards program I have collected?

Once you get into the app, with vertical movement you change the product category. In the yellow category, at the Yellows Rewards Program screen you can see your yellows. In addition, by pressing View, you can see the yellows you have earned or burned per transaction.