Information on fraud via Mobile Phone / Computer & "SIM Swapping"

Fraud by telephone call for alleged computer repair
 

It concerns a fraud that belongs to the category of vishing (voice phishing).Scammers call unsuspecting customers on their phones pretending to be representatives of well-known IT companies. Convince customers that their computer needs repair or cleanup and install applications to remotely control their devices (PC, Tablet, mobile phone) - thus gaining ownership and then electronic banking credentials.

How to protect ourselves :

  • We do not answer unknown phone calls, especially if they come from abroad
  • We do not install applications when indicated by strangers 
  • We do not allow remote access to our electronic devices (PC, Tablet, mobile  phone) 
  • We do not share with anyone and do not enter into unknown websites our e-banking credentials (username and password) or card numbers. We confirm that we have visited the official website of our Bank. We remember that banks will never and in no way ask for our credentials
  • We make sure that our computer and devices (tablets, smartphones) always have the latest operating system and applications updates. We install and always have a trusted malware protection program up to date
  • In case we fall victim to fraud, we immediately terminate the call and contact our bank

SIM Swap fraud

It concerns fraud where perpetrators initially steal e-banking credentials usually through a phishing email or through malware/ trojan installed on the victim's computer. They then proceed to unauthorized replacement/exchange of the mobile customer's SIM card in order to access mobile telephony services (calls, SMS, push notifications). In this way, the perpetrators gain access to one-time passwords or security verification messages, in order to complete the money interception.

How to protect ourselves :

  • If our mobile phone stops receiving or making calls for unusual reason, or if we lose the signal in a location that usually has good coverage, it is safer to contact our network provider and confirm that our SIM is not deactivated
  • We do not disclose our mobile phone number on social media
  • We subscribe to the services of organizations that provide SMS and email notifications when our transactions are executed
  • We do not share with anyone and do not enter into unknown websites our e-banking credentials (username and password) or card numbers. We confirm that we have visited the official website of our Bank. We remember that banks will never and in no way ask for our codes
  • We often check our accounts transactions
  • If we fall victim to SIM Swapping fraud or find transactions that do not have our approval, we immediately inform our Bank

Learn more about the security of your transactions