winbank mobile app FAQs

​​FAQs on downloading and more

1. How do I install the app?

Download the app from stores (App Store or Google Play) depending on your device's operating system. Then search for "winbank mobile new" and then Acquire (iOS) or Install (Android).

2. How do I make my first entrance at the application?

At first login, type username & password. In case you enter winbank for the first time you will be asked to change your initial codes. Then you set quick login in order to have fast and secure access to the application. If you do not activate the fingerprint you will be asked to set a 4-digit PIN. You have the option to enable application’s notifications so you can automatically receive the extra PIN when required and you validate your transactions by quick login. This saves you time while maintaining a high level of security. Finally, you choose what products you want to appear in the application and in which order for even easier management.

3. How can I define which products I will see?

To define which products you will see in the application, select the 3 horizontal line icon and then the human icon at the top left. Choose Product view customization and Deposits to specify which accounts you want to appear in the app. Correspondingly, the Cards option defines which cards will appear. To select the order of your products, touch the 3 lines to the right of each product and drag the selection up or down respectively.

4. How do I change language?

To specify which language you will see in the application, select the 3-line horizontal icon and the human icon at the top left. Then choose Switch to English if you want to set the English language.

5. How do I connect my card to winbank wallet?

From the card that you want to link to winbank wallet, select "View", "Details", "Security setting" and "Add to winbank wallet". After accepting the Terms and Conditions, you will view the first activation code that you need to enter in the winbank wallet application to make a connection to the card. The second activation code will be sent to you for security reasons, with an SMS message.

Changes at the new winbank mobile app

1. How do I see all transactions?

winbank Transactions: From the search icon on the top right , you see winbank transactions and you can choose from the filters the time period you want and the type of transaction. Account Transactions: From the Account screen, select 'Info', and then the next screen shows the last transactions. Card Transactions: From the card screen, select "Info" and then on the next screen from the search icon on the top right you can choose the time period you want to see.

2. How do I see products and accounts?

You are in the app's home screen. You see one of your accounts. Swipe up or down to change the product category and see one of the category products you find at a time. With a swipe on the left or right you see the other products of the category you have chosen.

3. How do I see my credit card information?

From the credit card that you want to view more information, select "View" and then the search lens icon in the upper right . From there, you can select the "Current transactions", "Authorizations", "This month" or transactions from the last 6 months.

4. How do I see all my funds?

First you select the 3-line menu icon at the top left. Then, swipe by touching the dash at the center of the screen and you will see your total funds by product category.

5. How do I see my tax deduction expenses?

You can be informed about your tax deduction expenses by selecting the menu icon with the 3 horizontal lines at the top left. In addition, detailed information and a calculator is provided based on your annual income.

6. How do I see the available amount to withdraw?

You can be informed about your available amount to withdraw by selecting the 3-line menu icon on the upper left.

7. How do I see my messages and notifications?

To see your messages and notifications, select the speech icon on the top right.

Functionality of winbank mobile app

1. How do I make a transfer?

From an account in the "deposits" category, select "Transact" and then "To my account" if you want to transfer funds among your Piraeus Bank accounts or "To other accounts" if you want to transfer funds to a third party Piraeus Bank account or of another Bank account.

2. How do I make an account payment?

From the account you want to pay in the "deposits" category I choose "Transact" and "Pay bill", choose the bill you want to pay, enter the payment code, the name of the account owner, the amount of the payment and choose whether the account will be paid immediately or on a specific date. You also have the option to add the account payment to the alias list in order to have the data pre-filled for a future payment.>

3. How do I save an account which I frequently use for transfers?

When you make a transfer "To other accounts" you can add the transfer account at the alias list so you do not have to retype the IBAN again.

4. How do I save the details of a transaction?

From the account or product, you have made the transaction, choose "View", find the transaction and by clicking the share icon on the top right , you can store or send the transaction details.

5. How can I execute a 'Send instant cash' transaction?

In the 'deposits' category, select the account you want to charge, choose "Transact", "Send instant cash", enter the amount and "Submit".

6. How can I buy Mobile Top Up?

From the account you want to execute the transaction, select "Transact", "Pay bill" and "Mobile Airtime Top Up". Select the mobile operator, the top-up amount and "Submit". The top-up code will be sent to your mobile that has been set to receive the extraPIN security code.

7. How can I send money instantly?

Now with IRIS 24/7 Payment you can send money in a few minutes to anyone who has registered to the service only with their beneficiary mobile number or VAT number. In the 'deposits' category, select the account you want to charge, select "Transact" and "IRIS 24/7 Payment". Enter the beneficiary alias (mobile phone or VAT), the transfer amount and “Submit”. Also you have the option to add your account to the alias list before completing the transaction, so you can repeat it even faster in the future.

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