From the winbank business login page select “Forgot/blocked Password?” and then "I have blocked my password, but I remember it" and fill in the requested information:

• Personal debit card number
• Username
• extraPIN phone that you have registered into the corporate’s access for receiving extraPIN security code.

After that you fill in the extraPIN code and you will immediately get access to the service again.

Alternatively, to restore your access on winbank web banking please contact the Call Center of Piraeus Bank at +30 210 32 88000 or visit a Piraeus Bank branch.

To modify the mobile phone number where you receive the extraPIN please visit a Piraeus Bank branch.

If you forgot your Username, from the login page of web business banking select > Forgot Username?. After completing the following step, you will receive your Username via SMS at the extraPIN mobile phone number that you have registered into the corporate’s access for receiving extraPIN security code.
Alternatively, you may contact the Call Center of Piraeus Bank at +30 210 32 88000

In any case you try to change your Password the new Password must comply with the following rules:

• It should not be the same as the Username
• It should consist of at least 8 characters, including at least one letter and one number
• It is not allowed to use a sequence of same characters (e.g. b2222222)
• It is not allowed to use characters in a logical sequence (e.g. 12345678)
• It is not allowed to use the symbols ">" , "<","|", "&".

Attention! Password is case sensitive, which means that capital letters are considered to be different from lowercase letters and that Greek letters are different from Latin letters. For example, Password klomern3 is different to KLOMERN3 and Password abarkem4 is different to αβαρκεμ4.

• you have sufficient mobile coverage
• you have enabled Roaming– in case you are abroad
• you have sufficient Message Storage (older phones)
• you have sufficient Memory (for smartphones. In order to resolve this issue just close few back-ground applications)

If you still do not receive an extraPIN, call the Piraeus Bank Call Center at +30 210 32 88000.

In order to register to winbank web banking for business, it is necessary that you keep an account with Piraeus Bank. For information concerning the required documentation, please visit a Piraeus Bank branch.

To send a remittance through winbank, please take the following steps:

• Log in to your winbank web banking
• Choose TRANSFERS > Transfer to other Banks/ Remittance
• Enter the extraPIN sent to your mobile phone. Alternatively, you can use the extraPIN generator you get from Piraeus Bank
• Fill in all the fields and select “Next”
 • Confirm the details of payment and select “Next”. Complete your submission in the next step.

TIP! If you execute frequent remittances to the same recipients, you can use Aliases for their payment details e.g. name, IBAN and BIC. In this way you can speed up the entry of new, similar remittances.

In order to be informed via winbank web banking about the deposits and debits on your bank accounts, please take the following steps:

1. Log in to winbank web banking
2. Select DEPOSITS -> My Accounts
3. Select the account you wish to see by clicking on the arrow located at the right side. You will be transferred to the ”Account Transactions” screen.
4. In the Filters section select the appropriate search options to find the transactions you wish to view. The default selection is transactions for the Current Month but you can search for transactions for the past 13 months.
5. You may print the account transactions or download them by clicking on the right buttons at the bottom of the screen.

You have the ability to select when your payment order want to be executed; with “high priority”, with “normal priority” or on a future date “On”.

• If you select High priority, your account will be debited immediately and your order will be sent with same day value date. The option of same day value is available when your payment order is submitted in EUR, USD or GBP currency. Payment orders up to €12.500 are sent through IRIS Online payments service as long as the currency is EUR and the beneficiary’s bank participates in the service.
• If you select Normal priority, your account will be debited immediately and your order will be executed with value date of one business day for EURO payments (D+1) and two business days for payments in other currencies (D+2).
• If you select a future date “On”, your account will be debited on the selected business date and your order will be executed with value date of one business day value date for EURO payments (D+1) and two business days for payments in other currencies (D+2).

Cut-off time: The debit of your account and the execution of your payment order depends on the time your order is submitted. If you submit your order on a business day from 08:00 to 16:00, it will be processed according to what is applied for each execution type (Immediately – Low priority – On), otherwise it will be processed the next business day.

In any case the credit amount to the beneficiary’s account depends on the receiving bank.

​You may use the service either through Piraeus Bank branch network or through the winbank web banking.

IRIS online payments service ensures crediting of the receiver’s account with full amount within a few minutes. The service is available for amounts up to € 12.500 per transaction sent to National Bank of Greece, Alpha Bank, Eurobank and Attica Bank.

In order to send the IRIS online payment through the winbank web banking, you must login using your personal credentials to the web banking of Piraeus Bank and follow the below procedure:

• Fill in all the form’s fields following the system’s instructions.
• Should the system acknowledge that the remittance covers all the prerequisites so as to be sent as IRIS online payment (bank, amount) an icon of High priority – IRIS online payments will show up
• Confirm the selection and place your order. Your linked bank account will be debited with the amount of the remittance and the transaction fees.

You can request the cancellation or modification of a remittance through winbank even after the execution date.
You can submit your request for cancellation or modification as follows:
1. Select the Remittance Management screen which is available on TRANSFERS> HISTORY AND TRANSFER MANAGEMENT
2. Through this screen find the outgoing remittance that you want to cancel or modify 
3. Select the remittance via the button to the left and then press "Request for Cancellation" or "Request for Modification".

​You have the ability to request the return of an incoming remittance that is already credited to your account through winbank.

 You can submit your request for return as follows:
1. Select the Remittance Management screen which is available on TRANSFERS> Incoming menu
2. Through this screen find the incoming remittance that you want to return
3. Select the remittance via the button to the left and then press "Application for Return”

Only the users you authorise may have access to perform transactions via winbank, depending on the amount and type of transaction. You may also set an extra condition, requiring approval from multiple authorised employees or executives within your company.

• Customisation per user and transaction
When you subscribe to the service, we will assist you to set up the access and administration parameters per user and transaction via winbank.

• User combination for performing transactions
To complete monetary transactions, you may set a condition for actions by a combination of authorised users. This approval mechanism requires actions by multiple users with different approval levels.

• Combination of two factors for identity authentication
For certain actions or transactions, the system itself may require a two-factor authentication. The second factor is the 6-digit extraPIN you will receive via SMS on your mobile or by using the extraPIN generator device.

In order to obtain the Approval Workflows service, please visit a Piraeus Bank branch.

​In order to cancel a bill payment order, select from the menu Payments-> Payments/ Transfers Management the "Request cancellation" button.

By registering to the e-statements service you may access your credit card account in electronic form.

My registering to this service you will be notified immediately via SMS or/and e-mail for the issuance of your credit card account

• you can access your credit card statements in electronic form,
• you will be informed immediately via SMS or/and e-mail about the issuance of your credit card statement, which will be immediately available through winbank web banking and
• you will no longer receive a printed statement by post.

In order to register to the e-statements service through winbank web banking:

• Select OTHER PRODUCTS > CARDS -> Credit Cards
• After selecting the card, from the Related Services on the right side of the screen choose Credit Card e-statements
• You will be transferred to a screen from which you may register to the service by providing your e-mail and/or your mobile number where you wish to receive the notifications for the statement issuing.

Further information about the e-statements service is available at the official site of Piraeus Bank.

By using Alias Names you can save:

• bank account numbers of Piraeus or other banks
• credit cards of Piraeus or other banks
• payee codes
• details for the Insurance Coupon issuance

These data will be registered only once by giving them the Alias Name you wish (e.g. “My Payroll Account”). After the definition of an Alias Name, whenever you wish to use these data on winbank web banking you only have to choose this specific Alias Name and the details will be filled in automatically.

By this way you simplify and accelerate the submission of your transactions, while at the same time you minimize the possibility of wrong typing.

winbank alerts offer notifications via SMS and e-mail about:
• account transactions
• card transactions (credit, debit, prepaid)
• payment and stock market orders
through your subscription to one of the available alerts packages.

The registration to the service can be made immediately and easily through winbank web banking by selecting SERVICES -> winbank alerts. You may also register for winbank alerts at a Piraeus Bank Branch.
Click here for further information about the service.   

Every winbank alerts package is different in regard to:
• the ways of notification (e-mail & SMS)
• duration
• the events that will trigger the alerts (e.g. account debits or credits, card transactions, daily portfolio valuation etc)
so that you can choose the one that meets your needs.

Click here for further information about the available packages.

The new winbank alerts package portfolio offers you:

• Flexible packages from which you may choose which one meets your personal needs
• Set amount for cost control and saving. You keep throughout the use of the service control of the cost, while at the same time you adapt the notifications to the your needs
• Flexibility in duration of use (monthly or yearly) with a cost saving (all yearly packages are supplied with 2 months of free service compared with 12 updates of the similar monthly package)
• Option for automatic renewal by charging your account or your card and thus ensuring the smooth renewal of service

If you face difficulties while conducting a transaction or generally when using the winbank web banking service, you may contact the Call Center of Piraeus Bank at 18 28 38 (From Greece) or at +30 210 32 88000* (from abroad).

A basic change that has been made at the redesigned winbank is that it is now responsive, which means that it automatically adapts to the customer’s screen size (PC, tablet, smartphone).

This functionality offers high quality lay out of winbank on all devices, even at smartphones regardless of their operating system (Android, iOS, windows, etc).

The new winbank web banking is the first actually responsive-banking in Greece.

By selecting My Favorites you save time by having quick access to the pages you use more often, provided you have set them as “favorites”.

When you see a star next to a product or transaction, you just need to click on it and it’ll automatically create a “favorite”.

You can have up to 10 favorites with the most recent appearing on the top of the list. By selecting My Favorites -> Manage you can change the order or deleting your favorites.

By selecting “My favorites” you can view and manage your favorites. You may change the order of your favorites, simply by dragging it from the left side and dropping it at the new position. This way, the rest of the favorites are placed one position lower.

You may delete a favorite by clicking on the yellow star next to it. When the star is no longer yellow, the item is removed from the list of favorites.

It has been divided into two sections:

• On the above section of the screen there is a menu for access to auxiliary functions
• Underneath there is the main menu for access to the basic functionality of winbank web banking
• On the left side your name, surname and Username apperas. From the dropdown list you may manage your profile on winbank (messages, security alerts, etc)
• My favorites for quick access to the transactions you find more useful
• Tools for important information (eg. ATM finder, IBAN calculator etc)
• Search for easier and faster product and services search /history of transactions
• Greek/English for selecting language
• Help for access to material that may answer your questions
• Exit for logout from winbank

There are eight basic sections on the main menu:

• DEPOSITS & INVESTMENTS to access your deposits (bank accounts and time deposits), to monitor your transactions and apply for relevant services (alerts, account opening, e-statements etc)
• LOANS & FINANCING for information concerning your loans and related transactions
• CHEQUES to be able to monitor your issued cheques and order a new cheque book
• OTHER PRODUCTS to be able to monitor other products that are not included in the previously mentioned categories (eg cards, insurance products, safe boxes etc.)
• PIRAEUS CASH
• TRANSFERS to transfer funds to bank accounts within Piraeus Bank and to other banks and monitor the outcome of your orders
• PAYMENTS to make payments to public beneficiaries, credit card payments and monitor the outcome of your orders
• PURCHASES & APPLICATIONS to make an application via winbank and obtain products and services of Piraeus Bank such as alerts, prepaid cards, etc.

In order to help you complete the necessary fields for every Payment, we’ve created Payment Samples.

Choose the Payment you wish and then press to the Payment Sample in order to see more information

Follow the payment sample instructions in order to complete all necessary fields safely and quickly.

With Progressive balance you can see how the Accounting balance of your account is formed after each transaction.

The new redesigned winbank web banking for business will be accessible by all corporate users with winbank credentials.

​Click here to see the minimum technical requirements for accessing winbank web banking.

​After registering to the “Approval workflows via winbank” service, the authorized users receive automatically notifications via e-mail when an approval for a monetary transaction is required. The e-mails are sent to the e-mail address that has been presented to Piraeus Bank while registering to the worklflows service.

​In order to monitor the deposit and debit card transactions via winbank web banking follow the next steps:

1.  Log-in to winbank web banking for Business
2.  Select from the menu OTHER PRODUCTS -> CARDS -> DEPOSIT CARDS/ DEBIT CARDS
3.  Select the card you wish by clicking on the arrow on the right side
4.  At the bottom of the screen you may search for the card transactions based on the type of transaction or time frame. 

In order to monitor the bills of exchange via winbank web banking follow the next steps:

1.  Log-in to winbank web banking for Business
2.  Select from the menu CHEQUES -> BILLS OF EXCHANGE -> Bills of Exchange Display



You may search for the bill of exchange you wish based on the type, expiration date, status, bill of exchange number and receiver’s TAX Id. The bills of exchange are presented in a summary or with detailed information. For further information about a certain bill of exchange, you may click on the arrow on its right side.

In order to monitor via winbank web banking the transactions of the company’s loans and the non-overdue promissory letters follow the next steps:

1.  Log-in στο winbank web banking for Business
2.  Select from the menu LOANS & FINANCING -> Loans & Financing 

At the next page a list of the company’s loans is presented. Select the loan for which you wish to obtain further information by clicking on the arrow on its right side.



By clicking on “Transactions” you may see the transactions of the loan based on time period or a specific time frame, whereas by clicking on “non-overdue promissory letters” you may see the drawdown date, the original amount, the expiration date and the outstanding balance of the company’s non-overdue promissory letters.

​1.Log-in στο winbank web banking for Business
2.Select from the menu Other Products> epay / Card Transactions via epay POS > Transaction Reports >Related Services

​In order to see the merchant statements for card transactions via epay POS follow the next steps:
1.  Log-in στο winbank web banking for Business
2.  Select from the menu Other Products> epay / Card Transactions via epay POS>Merchant Statements